NMLS #2517223  ·  Licensed in Texas Austin  ·  Houston  ·  (512) 998-9440
Frequently asked

Questions people actually ask.

Thirty answers, written the way we would say them out loud. No rate quotes, no hedging, no asking for your email first. If yours is not here, call us and ask it.

01  /  Getting started
What is the first thing I should do?
Talk to a lender before you talk to a house. A pre-approval tells you the ceiling you are actually working with, and in most Texas markets an offer without one does not get read. It costs nothing and it is not a commitment to anything.
Can I get pre-approved before I have found a house?
Yes, and you should. Pre-approval is about you, not the property — income, assets, credit and debts. The house gets underwritten separately once you are under contract.
What documents will you ask for?
For most files: two years of W-2s or tax returns, your two most recent pay stubs, two months of bank statements, and photo ID. Self-employed borrowers usually add business returns or bank statements. If something in that list does not exist for you, say so early — there is almost always another way to document it.
How long does it take to close?
Most purchase files run three to four weeks from contract to closing. What stretches that is almost never the lender — it is a slow appraisal, a title issue, or documents that arrive in pieces. Getting everything in during week one is the single biggest thing you control.
Do I need a real estate agent before I talk to a lender?
No. Plenty of people come to us first, get their number, then go find an agent. If you do not have one, we can introduce you to brokerages we work with, including one under common ownership — you would get that disclosed in writing, and you are never required to use anyone we suggest.
02  /  Credit and qualifying
What credit score do I need?
It depends on the program. FHA and VA reach further down the scale than conventional does, and portfolio products further still. There is no single cutoff, and a score that does not work for one structure often works fine for another. Send us the number and we will tell you plainly what it opens.
What if I was told no by a bank?
A bank offers the products a bank sells. We are a broker, so a decline at one investor is a data point, not a verdict. Most of the files that reach us this way were not unqualified — they were pointed at the wrong product.
What if I have had a bankruptcy or a foreclosure?
Both are survivable and both have waiting periods that depend on the chapter, the program, and whether the event was tied to a documented hardship. The clock usually starts at discharge, not at filing, which surprises people. Tell us the dates and we will tell you where you stand.
How much debt is too much?
Underwriters look at your monthly debt payments against your gross monthly income — the debt-to-income ratio. Limits vary by program and by what else is strong in the file, so a ratio that fails one guideline can pass another with reserves or a co-borrower. Student loans in deferment and lease payments are the two that most often surprise people.
Does a mortgage application hurt my credit?
A mortgage inquiry has a small, temporary effect. Multiple mortgage inquiries inside a shopping window are treated as one event by the scoring models, so comparing lenders does not compound the hit. What does damage a file mid-process is opening new accounts or financing furniture before closing.
03  /  Down payment and cash to close
How much do I actually need to bring?
Less than most people assume. VA has no minimum down payment for eligible borrowers, FHA's agency minimum is 3.5%, and conventional programs start at 3% for qualifying first-time buyers. Those are agency guidelines, not offers, and your own requirement depends on approval. The bigger line is usually closing costs, not the down payment.
Can the down payment be a gift?
On most programs, yes — from family and in some cases from an employer or a documented grant. It has to be a genuine gift with no expectation of repayment, and it needs a signed gift letter plus a paper trail showing where it came from. Cash handed over without a trail cannot be used, which is worth knowing before you move money.
What are closing costs and who pays them?
Lender fees, title and escrow charges, appraisal, recording, prepaid taxes and insurance, and the first year of homeowner's insurance. In Texas it is common to negotiate for the seller to cover part of them, and each program caps how much they are allowed to contribute. You will see every line itemised on the Loan Estimate, which is a standardised federal form built specifically so you can compare lenders side by side.
Will I have to pay mortgage insurance?
On conventional loans, only until you have enough equity — it comes off, and on most loans it must be removed automatically once you reach a set threshold. FHA works differently and often carries it for the life of the loan. VA has no monthly mortgage insurance at all. This is one of the real reasons the cheapest-looking program is not always the cheapest program.
What is earnest money, and do I lose it?
Earnest money is a deposit you put up with your offer to show you are serious, held by the title company and credited back to you at closing. Texas contracts also have an option period you pay for separately. Whether a deposit is refundable comes down to the contract and which deadlines were met — that is your agent's and your title company's territory, not ours, but it is money you should understand before you write an offer.
04  /  Income that is not a W-2
I am self-employed. How do you calculate my income?
Conventional underwriting reads your tax returns, and tax returns are written to minimise taxable income. That is the whole problem: the number that makes you a good business owner makes you look like a weak borrower. We can also underwrite from deposits, which is usually a truer picture of what the business actually produces.
What is a bank statement loan?
A program that qualifies you on business or personal deposits over 12 or 24 months instead of tax returns. It is built for self-employed borrowers, and it is why a strong business owner with an aggressive write-off strategy does not have to choose between a tax bill and a house.
Can I qualify using the rent the property will produce?
That is a DSCR loan — the file qualifies on the property's income against its debt service rather than on your personal income. It is the standard structure for investors who are past the point where personal debt-to-income allows another purchase.
I am a 1099 contractor or gig worker.
Common, and workable. The usual sticking point is history: most programs want to see the income established rather than brand new. There are also products that read deposits instead of returns. What matters is starting the conversation early enough that we can position the file rather than react to it.
What if my income is seasonal or commission-based?
Underwriting typically averages it over a period and looks for stability rather than a flat line, so a strong year following a weak one is not automatically disqualifying. Bring the full history rather than just the good part — averaging works in your favour more often than people expect.
05  /  Texas specifics
Why do Texas property taxes matter so much to my payment?
Texas has no state income tax and funds a great deal through property tax, so effective rates here commonly run somewhere between 1.6% and 3.0% depending on your county, city, school district and any municipal utility district. On a typical file that is a larger share of the monthly payment than most buyers plan for — and it is why two identical houses in different districts do not cost the same to own.
What is a homestead exemption?
A reduction in the taxable value of your primary residence, filed with your county appraisal district after you close. It also caps how fast your assessed value can rise year over year. It is free to file, it is not automatic, and forgetting it is one of the more expensive small mistakes a new Texas homeowner can make.
Is a Texas cash-out refinance different?
Yes. The Texas Constitution puts rules on home equity loans that most states do not have, including a limit on how much of your home's value you can borrow against and specific timing requirements. It is a real constraint, not a lender preference, and it is worth understanding before you plan around a number.
I am buying new construction. What changes?
Timing. Builder contracts routinely run longer than a standard rate lock, so the structure has to be built around the completion date rather than the calendar. Builders also often have an affiliated lender and an incentive attached to using them — worth comparing rather than assuming, and the Loan Estimate exists to make that comparison straightforward.
Do you lend outside Texas?
No. We are licensed by the Texas Department of Savings and Mortgage Lending and we lend on Texas property only. Knowing every county appraisal district and school district in the state well is a better trade than knowing fifty states badly.
06  /  Working with Loan Lab
Are you a bank, a lender, or a broker?
A broker. We are not tied to one balance sheet, so we place your file with whichever of our investors underwrites it best. That is the entire structural difference: a bank shows you its own shelf, and we shop the shelf on your behalf.
Who will I actually be working with?
One licensed broker owns your file from application through funding. You will have their direct number. Sixteen brokers across Austin and Houston, all individually licensed and all listed with their NMLS identifiers on our team page so you can verify any of them yourself.
What does it cost to work with you?
On most loans our compensation comes from the lender rather than from you at closing. Which arrangement applies to your file — and exactly what it amounts to — is disclosed in writing on your Loan Estimate before you commit to anything, not discovered at the closing table. It is worth understanding that lender-paid compensation is not free money: it is reflected in the rate, which is precisely why comparing full Loan Estimates rather than headline rates is the only honest comparison. There is no fee to get pre-approved and no fee to have a conversation.
Can you look at a file another lender is already working on?
Yes, and a second read costs you nothing. Bring the Loan Estimate you were given — it is a standardised form specifically so it can be compared line by line against another one.
How do I start?
Run your own numbers first in the Payment Lab, which asks for no email and routes to no salesperson. When you want a real answer, apply online or call us. Either way you will be talking to a licensed person, not a lead form.
Keep reading

Everything on this page is general information, not a commitment to lend, a rate quote, or an offer of credit. Program guidelines including minimum down payments are set by the agencies and investors, change without notice, and do not by themselves determine whether you qualify. All loans are subject to credit approval, income and asset verification, underwriting review and property appraisal. Not all applicants will qualify.